May 1, 2024 at 04:36PM
Qantas is investigating a privacy breach allowing customers to view others’ boarding passes and flight details on its app, potentially canceling flights. The airline attributes the issue to a technology problem rather than a cyber security incident. Qantas resolved the problem in roughly three hours and advises affected customers to remain cautious of social engineering scams.
Meeting Takeaways:
1. Qantas is investigating a privacy breach after customers were able to access other individuals’ boarding passes, flight details, and frequent flyer information via the Qantas app.
2. Customer Josh Withers reported being able to see another passenger’s name and flight details via the app, with the app pulling up different customer flight information upon reopening.
3. The airline reports no indication of a cyber security incident but suspects a technology issue leading to the privacy breach.
4. Qantas was able to resolve the issue three hours after discovery and is urging affected customers to remain vigilant of social engineering scams using the exposed information.