November 2, 2023 at 02:13PM
U.S. mortgage lending company Mr. Cooper experienced a cyberattack that led to the shutdown of its IT systems, including its online payment portal. Customers were unable to log in and pay their mortgages or loans. Mr. Cooper confirmed the cyberattack and initiated response protocols, including shutting down certain systems. The company is actively working to resolve the issue and restore systems. It is still investigating if customer data was stolen. Customers are advised to remain vigilant against potential phishing attacks and identity theft.
Key takeaways from the meeting notes:
1. Mr. Cooper, a U.S. mortgage lending company, experienced a cyberattack that led to the shutdown of their IT systems, including the online payment portal.
2. This cyberattack resulted in a technical outage on the company’s website, preventing customers from making mortgage payments.
3. Mr. Cooper confirmed the cyberattack and stated that an unauthorized third party gained access to certain technology systems.
4. The company initiated response protocols, including system shut down and containment measures.
5. Customers will not be charged fees, penalties, or negative credit reporting for late payments during the system restoration process.
6. Mr. Cooper is actively working to restore systems and providing regular updates on their incident information website.
7. The company is investigating whether customer data was stolen and will notify affected customers accordingly.
8. There is a possibility that this cyberattack was a ransomware attack, potentially involving the theft of customer data for leverage.
9. Customers should remain vigilant against phishing attacks and potential identity theft due to the sensitive financial information held by Mr. Cooper.