July 22, 2024 at 07:54AM
Tines provides an example of leveraging AI in workflow automation, particularly for building an automated SMS analysis service to enhance security posture. This service allows employees to submit suspicious messages for analysis, offering quick responses with detailed insights to improve threat detection. Tines’ workflow automation platform and AI features support this service.
Based on the meeting notes, the key takeaway is the potential to use workflow automation to create an automated SMS analysis service using AI. This service aims to help employees report and analyze suspicious SMS messages, thus improving the organization’s security posture and reducing the manual workload for the security team.
The solution involves implementing a workflow using the Tines platform, which includes OCR for text extraction and an AI prompt for analyzing the message contents. The workflow can be accessed and imported for free using the Tines Community Edition account and requires AI to be enabled on the tenant.
The overall process involves creating a Tines page with a submission form for users to submit the SMS message or URL for analysis. After the OCR extracts the text and the AI action analyzes it for potential scam indicators, a response is generated to the user with the analysis and recommended next steps. The workflow also includes steps for configuring the Tines account, OCR credential, and importing the pre-built workflow from the Tines library.
It’s important to note that some features of this workflow are unique to Tines, such as the use of Tines Pages, the AI Action, and the Event Transform in Automatic Mode. However, alternative methods for achieving similar outcomes, such as using other automation platforms, were also mentioned.
Overall, this initiative aims to promote a culture of cybersecurity, reduce manual work for security teams, and improve threat detection speed and accuracy. If you’d like to explore implementing this automated SMS analysis service, you can sign up for a free account with Tines that includes AI functionality.