October 2, 2024 at 08:36AM
Microsoft is blocking Windows 24H2 upgrades for systems with incompatible Intel Smart Sound Technology (SST) audio drivers due to blue screen of death issues. The affected driver, ‘IntcAudioBus.sys’, if versions 10.29.0.5152 or 10.30.0.5152, can cause problems. Users can update their Intel SST drivers to resolve this issue, or contact their device manufacturer for assistance.
The meeting notes indicate that Microsoft is currently blocking Windows 24H2 upgrades on systems with incompatible Intel Smart Sound Technology (SST) audio drivers due to blue screen of death (BSOD) issues. It has been identified that the affected driver, listed under System Devices in Device Manager with the file name ‘IntcAudioBus.sys’, has versions 10.29.0.5152 or 10.30.0.5152, and impacts devices with Intel 11th Gen Core processors.
To address this issue, Microsoft has added a compatibility hold to block the Windows 11 2024 Update from being offered on systems with incompatible Intel SST audio drivers, with the safeguard ID being 51876952. Customers are advised against manually updating to Windows 11 24H2 if their devices are affected, as it may result in system instability and BSOD errors.
A workaround to this issue is available, where impacted Windows 11 users can update their Intel SST drivers to versions 10.30.00.5714 and later or 10.29.00.5714 and later via Windows update. If an updated driver is not found, they are instructed to contact their device manufacturer (OEM) for further assistance.
Furthermore, if no other safeguard holds are in place for the device, it may take up to 48 hours before upgrading to Windows 11 24H2 after updating the drivers. Additionally, other compatibility holds block Windows 11 24H2 upgrades from being offered on systems running specific applications, including Asphalt 8 (Airborne), Easy Anti-Cheat, Safe Exam Browser, some fingerprint sensors with incompatible firmware, and certain wallpaper customization applications.