November 10, 2024 at 06:43PM
Microsoft is addressing issues with macOS Sequoia causing applications to freeze when opening or saving files in OneDrive. Users are advised to force quit the OpenAndSavePanelService and save files elsewhere. Additionally, the company is investigating another problem related to file discoverability across both Windows and macOS.
### Meeting Takeaways:
1. **Issue Acknowledgment**: Microsoft is investigating a newly recognized issue affecting macOS applications that freeze when opening or saving files in OneDrive.
2. **Affected Systems**: The problem is limited to systems running macOS Sequoia (macOS 15).
3. **Symptoms**:
– Applications freeze when opening/saving files in Desktop or Documents folders.
– Users may observe the **OpenAndSavePanelService** process hanging.
4. **Temporary Workaround**:
– **Force Quit the Process**:
– Open **Activity Monitor** (Applications > Utilities or via Spotlight).
– Search for **OpenAndSavePanelService**, select it, and force quit if it is non-responsive.
– **Save Files to Alternative Locations**:
– Save files to a location outside Desktop, Documents, or OneDrive folders.
5. **Steps for Affected Users**:
– If facing issues while saving, follow the force quit procedure and save files elsewhere.
– When opening files, ensure to force quit the process and move files to alternative locations before trying to open them.
6. **Previous Issue Resolved**: Earlier this year, Microsoft addressed errors related to concurrent connections from the App Store and standalone versions of OneDrive.
7. **Investigation of Another Issue**: Microsoft is also looking into a problem where some users cannot find files in OneDrive, suggesting browsing manually in File Explorer or Finder as a current workaround.
8. **Next Steps**: Microsoft will provide updates as they investigate these issues further.