November 21, 2024 at 05:43PM
Family and Children’s Services (FCS) in Tulsa, Oklahoma, enhances mental health support through technology and expanded staff. CIO Brent Harris highlights the importance of automation and endpoint management for effective service delivery. The successful pilot of the Tanium platform improved device visibility and communication, essential for community safety and operational efficiency.
### Meeting Takeaways
1. **Community Impact**:
– Family and Children’s Services (FCS) in Tulsa, Oklahoma, has a century-long history of supporting mental health with various programs, serving over 150,000 individuals annually, including services in more than 50 schools.
2. **Pandemic Response**:
– In response to the COVID-19 pandemic, FCS distributed around 2,000 devices (iPads, etc.) to clients for teletherapy and telemedicine, increasing the total to approximately 3,500 devices needing management.
3. **IT Challenges**:
– CIO Brent Harris faced challenges in managing a rapidly growing IT environment despite limited IT staff, necessitating the adoption of automation for efficiency.
4. **Emphasis on Technology**:
– Harris highlighted the importance of utilizing technology for problem-solving rather than relying solely on manpower.
5. **Endpoint Management Pilot**:
– FCS deployed Tanium as a pilot for endpoint management, quickly uncovering devices and software issues that the legacy system failed to identify.
6. **Incident Highlighting Need for Automation**:
– A community crisis (active shooter incident) underscored the need for reliable employee notification systems and ensuring software updates are successfully pushed to all devices.
7. **Improved Communication**:
– Tanium allowed FCS to track notifications effectively, addressing gaps in communication by ensuring all devices receive crucial updates efficiently.
8. **Pilot Success**:
– The trial run of Tanium confirmed its value to FCS’s technology stack within a few weeks, demonstrating its importance for secure and effective endpoint management moving forward.