March 1, 2024 at 11:09AM
Microsoft has resolved an issue impacting some Microsoft 365 users’ Outlook desktop clients, related to connecting to email servers via Exchange ActiveSync. The known issue affects users on Version 2401 Build 17231.20182, which has been rectified in Version 2402 Build 17328.20068 and higher. Affected users were also provided with a temporary fix. Microsoft is currently investigating another security alert issue with Outlook and has previously addressed connection and email-sending problems.
Based on the meeting notes, here are the key takeaways:
– Microsoft 365 users’ Outlook desktop clients experienced connectivity issues with email servers via Exchange ActiveSync.
– This issue affected users who had updated their clients to Version 2401 Build 17231.20182 but has been resolved in Version 2402 Build 17328.20068 and higher.
– Microsoft provided a temporary fix, including reverting to a prior build or switching to an unaffected Office Channel.
– Users were instructed to update their clients by clicking “Update Now” under File > Office Account > Update Options.
– There is an ongoing investigation into an issue triggering security alerts in Outlook when opening .ICS calendar files after installing December 2023 Patch Tuesday Office security updates.
– Previous Outlook issues related to connection problems, email-sending issues for users with many folders, and crashes while sending emails from Outlook.com accounts have been addressed.