October 20, 2023 at 09:47AM
Kwik Trip is investigating a cyberattack that has caused an ongoing IT outage since October 9. The attack has disrupted the company’s internal network, including its Rewards program, support, phone, and email systems. Kwik Trip has not found evidence of customer payment data being accessed but has not provided details on personal information. The Kwik Rewards program is gradually being reinstated, while the app and website remain offline. Kwik Trip has confirmed the cyberattack indirectly and is working with third-party experts. The company operates over 800 convenience stores and gas stations in several states.
Key takeaways from the meeting notes:
1. Kwik Trip is currently investigating a cyberattack that has caused an ongoing IT outage since October 9. The internal network has been affected, causing disruptions to various systems including the Rewards program, support, phone, and email systems.
2. The company has stated that there is no evidence at this time that customer payment details were accessed by the attackers. However, they have not provided information about the impact on customers’ personal information stored on the affected systems.
3. Kwik Trip has engaged external cybersecurity experts to assist with mitigation efforts and a forensic investigation is still ongoing.
4. The Kwik Rewards loyalty program has resumed operations at select stores and will gradually be reinstated at all locations in the coming days. However, the Kwik Rewards app and website are still offline.
5. The company has indirectly confirmed that a cyberattack was the cause of the “network incident” through a statement issued on Tuesday.
6. Kwik Trip is actively working with third-party information security experts to investigate the incident further and will provide updates as appropriate.
7. Kwik Trip is a chain with over 800 convenience stores and gas stations across several states, employing more than 35,000 people and operating under different brand names in different regions.