October 31, 2023 at 10:23AM
The British Library has experienced a major technology outage due to a cyber incident, resulting in the unavailability of its online systems and services. The issue began on October 28 and is expected to persist for a few days. The library is working with the National Cyber Security Centre and cybersecurity specialists to investigate the incident. Services at the library, including the Reading Rooms, remain open to the public with limited access. The library is accepting only cash payments and internet access is unavailable. Updates can be found on the library’s social media channels.
Summary:
The British Library experienced a major IT outage due to a cyber incident. The issue started on October 28 and affected the library’s website, online systems, phone lines, and on-site services. The cause of the outage was attributed to major issues with VMware ESXi servers. Although the library remains open to visitors, it is only accepting cash payments and there are limited services available. The British Library is working to resolve the issues and has received support from the National Cyber Security Centre and cybersecurity specialists. Further updates will be provided through the library’s social media channels.