November 2, 2023 at 02:34PM
U.S. mortgage lender Mr. Cooper experienced a cyberattack, resulting in the shutdown of IT systems including the payment portal. Customers were unable to access the website and received a notice about technical difficulties. The company later confirmed the cyberattack and initiated measures to protect systems and data. They are investigating if customer data was stolen and will update affected customers. Although it has not been confirmed as a ransomware attack, data theft may be a possibility. Customers are advised to be cautious of phishing attacks and identity theft.
Key takeaways from the meeting notes:
1. Mr. Cooper, a U.S. mortgage lending company, experienced a cyberattack that resulted in the shutdown of its IT systems, including the online payment portal.
2. The company has informed customers about the cyberattack and assured them that late payments will not incur fees, penalties, or negative credit reporting while systems are being restored.
3. Mr. Cooper is actively working to resolve the issue and has set up a dedicated website for regular updates.
4. It is still under investigation whether customer data was stolen during the attack.
5. If the cyberattack was a ransomware incident, it is possible that data was stolen to use as leverage for a ransom demand.
6. Customers are advised to remain vigilant against potential phishing attacks and identity theft since Mr. Cooper holds sensitive financial information.
Please let me know if you need any further information or assistance.