November 4, 2023 at 12:30PM
Ace Hardware, the American hardware retailers’ cooperative, is facing disruptions in operations after a cyberattack on October 29. The attack impacted key IT systems, including ACENET, Warehouse Management Systems, and the retailer’s mobile assistant. Shipments and deliveries have been disrupted, and online orders remain suspended. The company has not disclosed details about the attack or any potential compromise of customer information.
Meeting Summary:
– Ace Hardware experienced a cyberattack that affected most of its operating systems.
– The attack occurred on October 29, disrupting ACENET, Warehouse Management Systems, Ace Retailer Mobile Assistant (ARMA), Hot Sheets, Invoices, Ace Rewards, and the Care Center’s phone system.
– Shipments and deliveries were disrupted, and customers were urged not to place further orders.
– Ace is in the process of restoring the impacted systems, but the timeline for complete restoration is unknown.
– The online store remains available for search and product views, but orders cannot be processed.
– In-store POS systems and credit card processing were reportedly not impacted.
– The attackers compromised over a thousand internal servers and network devices, and some customers have been targeted with phishing attempts.
– Ace has not provided details on the type of cyberattack or potential customer information compromise.
– The incident has not been mentioned on major ransomware leak sites.
– SecurityWeek reached out to Ace Hardware for a statement but has not received a reply.
– Ace Hardware has over 5,600 locally owned and operated hardware stores worldwide.