Microsoft fixes ‘Something Went Wrong’ Office sign-in errors

Microsoft fixes ‘Something Went Wrong’ Office sign-in errors

November 20, 2023 at 04:23PM

Microsoft is addressing sign-in errors and unusable desktop applications in Microsoft 365. The company has released fixes and is investigating the issues. Users are advised to open support tickets and attach logs for faster investigation. Workarounds include using web apps or mobile applications and rebooting devices. Additional guidance is available for fixing authentication issues.

Takeaways from the meeting notes:

1. Microsoft is aware of login issues impacting customers using Excel, Word, Outlook, and PowerPoint for Microsoft 365, Microsoft 365 Apps for business, and Office apps for iOS and Android.
2. The login errors are displayed as “Something went wrong. [1001]” when users attempt to sign into Microsoft 365 desktop applications.
3. The issues are linked to user profile management and security software blocking Web Account Manager (WAM) plug-ins.
4. Microsoft has released new Office versions to address some of the root causes behind the login problems, but not all issues will be fixed by one update.
5. Users can use the Outlook Web App (OWA), Office web apps, or mobile applications as a temporary workaround for opening Microsoft 365 apps.
6. Rebooting the device and running specific PowerShell commands can potentially mitigate the sign-in errors.
7. Microsoft provides additional guidance on fixing Office app authentication issues and for users who are unable to sign in to Microsoft 365 desktop apps.

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