November 23, 2023 at 06:57AM
Direct debit collection company London & Zurich suffered a ransomware attack on November 10, resulting in outages that have caused significant cash flow disruptions for customers. Some customers have been unable to process direct debit payments, leading to financial difficulties. Communication from London & Zurich has been sporadic and unclear, leaving customers confused. The extent of the outage has been particularly detrimental to one managed service provider, which made large payments recently. London & Zurich has not provided details on the data breach or the identity of the attackers. As of November 22, the company has not provided a firm commitment for when services will be fully restored.
Key points from the meeting notes:
– London & Zurich, a direct debit collection company, experienced a ransomware attack resulting in outages since November 10.
– Customers have been unable to process direct debit payments, leading to cash flow problems for some.
– Communication from London & Zurich has been infrequent and unclear, causing confusion among customers.
– Attempts to reach support services via phone lines have been unsuccessful.
– The duration of the outage has greatly affected one customer, who recently made a large payment and deposit.
– London & Zurich has initiated an investigation and is working on restoring services by the end of the week.
– The lack of firm commitments and clear information about the restoration of services has frustrated customers.
– London & Zurich is one of the largest transactors of direct debits in the UK, serving small and large businesses.
– The incident started with access issues and was later confirmed as a ransomware attack.
– The company has been working on rebuilding affected servers in a new, clean environment.
– Payments made after November 8 need to be resubmitted, and passwords have been rotated for customers.
– The customer portal and the online signup portal are expected to be back online by the end of the week.
Please let me know if there is any additional information you would like from these meeting notes.