Stop social engineering at the IT help desk

Stop social engineering at the IT help desk

November 23, 2023 at 04:12AM

MGM Resorts International recently fell victim to a costly ransomware attack. Hackers used social engineering tactics to convince an employee to reveal sensitive user credentials, enabling them to bypass cyber security defenses and launch the attack. Similar incidents have occurred, highlighting the challenge of verifying the identity of requesters for access to company systems. Specops offers a solution called Secure Service Desk that uses dynamic multi factor authentication to reduce the risk of social engineering attacks.

Meeting Notes:

– MGM Resorts International experienced a cyber attack resulting in an estimated $100m loss.
– Attackers used social engineering tactics to trick an employee into revealing sensitive user credentials.
– The hackers then accessed MGM’s IT systems as administrators and launched ransomware.
– Similar incidents have occurred where hackers impersonated legitimate users to gain access.
– Specops offers Secure Service Desk, a solution using multi-factor authentication to prevent social engineering attacks.
– The solution includes identity verification options like mobile or email codes and integration with IAM tools.

Please note that these meeting notes discuss a cyber attack and a solution offered by Specops called Secure Service Desk, which aims to prevent social engineering attacks through multi-factor authentication.

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