November 27, 2023 at 09:57AM
Recent files stored in Google Drive have disappeared for some users, with the service reverting to a storage snapshot from April-May 2023. Users have reported losing recent data and folder structure changes, and Google’s support team is investigating the issue but has not provided an estimated fix time. Users are advised to refrain from making changes to their folders and to backup important files locally or use a different cloud service. Contacting Google Support for updates is recommended.
Key takeaways from the meeting notes:
– Google Drive users are reporting that recent files stored in the cloud have disappeared, with the service reverting to a storage snapshot from around April-May 2023.
– The issue is not caused by user error, but rather a problem with the system that prevented data synchronization between local devices and Google Cloud.
– Some users have offline caches that might contain the missing data, but there is currently no known method to restore access to it.
– Google’s support engineers are investigating the issue, but an estimated time for a fix has not been provided.
– Affected users are advised to avoid making changes to the root/data folder until the situation is resolved and the root cause is determined.
– Users who have lost critical data should contact Google Support, open a new case, and monitor for official updates.
– Backup important files locally or consider using a different cloud service until the problem is resolved.