November 28, 2023 at 02:02PM
Microsoft has shared a temporary fix for a known issue causing Outlook Desktop to crash when sending emails from Outlook.com accounts. This issue has been confirmed by customer reports on Microsoft’s community website and other social networks. Restarting, repairing, or reinstalling Outlook, as well as creating a fresh Outlook profile, have not resolved the problem. The issue only affects Outlook for Microsoft 365 users and those in the Current Channel (Preview) using Outlook build 17029.20028. Microsoft plans to release a fix in future builds.
Key takeaways from the meeting notes:
1. Microsoft has identified a known issue causing Outlook Desktop to crash when sending emails from Outlook.com accounts.
2. The issue has been confirmed by customer reports on Microsoft’s community website and social networks.
3. Restarting, repairing Outlook, reinstalling the application, and creating a fresh Outlook profile have not resolved the problem.
4. The issue only affects Outlook for Microsoft 365 users and those in the Current Channel (Preview) using Outlook build 17029.20028.
5. Microsoft has stated that the issue will be fixed in future builds, specifically build 17029.20052+, but this build has not yet been released.
6. Some customers have reported success by reinstalling Office, but Microsoft recommends reverting to an earlier version.
7. Steps to revert to an earlier version involve using Command Prompt and running specific commands.
8. Microsoft has also been rolling out fixes for the ‘Something Went Wrong [1001]’ sign-in errors affecting Excel, Word, Outlook, and PowerPoint for Microsoft 365, as well as Office apps for iOS and Android.
9. In the past, Microsoft has addressed other Outlook issues, including access problems for emails and calendars, as well as slow starts and freezes during cache re-priming.