December 4, 2023 at 05:05PM
Microsoft resolved an issue causing Outlook Desktop crashes for Outlook.com users when sending emails. The fault affected Microsoft 365 users on Outlook build 17029.20028. Users should update to Version 2311 Build 17029.20068. A workaround is to revert to an earlier version using Command Prompt. Other Microsoft 365 issues, like sign-in errors and delays in saving attachments, were also addressed.
Meeting Takeaways:
1. **Outlook Desktop Crashing Issue Fixed:**
– Microsoft has resolved an issue that was causing Outlook Desktop clients to crash when sending emails from Outlook.com accounts.
2. **Issue Report and Failed Fixes:**
– Users reported crashing problems on Microsoft’s community website and social networks.
– Common fixes like restarting, repairing, reinstalling Outlook, and creating new profiles did not solve the problem.
3. **User Experiences:**
– One customer mentioned trying multiple solutions including safe mode, new profile creation, repairing PST files, and even system restore without success.
4. **Scope of the Issue:**
– The issue affected Outlook for Microsoft 365 users and Current Channel (Preview) users with Outlook build 17029.20028.
5. **Resolution:**
– The problem was fixed in Version 2311 Build 17029.20068.
– Users are advised to install the update by navigating to “Update Now” in the Office Account settings within Outlook.
6. **Updating Instructions:**
– For those who disabled updates, re-enable them by selecting “Enable Updates” in the Update Options section.
7. **Alternative Workaround:**
– Although reinstalling Office worked for some, Microsoft recommends reverting to an earlier version of Office if issues persist.
8. **Reversion Steps:**
– Run Command Prompt as an administrator.
– Execute the provided commands to revert to Office version 16.0.16924.20124.
9. **Other Microsoft 365 Issues:**
– Fixes have been rolled out for a separate issue that caused sign-in errors (Error 1001) leading to unusable desktop Office apps.
– The sign-in problems affected Microsoft 365 components including Excel, Word, Outlook, PowerPoint, business apps, and mobile apps for iOS and Android.
– A previous fix addressed a Microsoft 365 issue that caused delays in saving Outlook Desktop attachments to network shares.
– Microsoft has been actively tackling various Outlook issues, including those that affect start-up performance and accessibility to emails and calendars.
It’s important to ensure that all the affected individuals are informed about the update to resolve the crashing issue and the ongoing efforts to tackle other Microsoft 365 issues.