December 8, 2023 at 11:51AM
Amazon’s Customer Protection and Enforcement team has sued an international fraudulent organization known as REKK and seven former Amazon employees for participating in a refund scheme that resulted in the theft of millions of dollars worth of products from Amazon’s online platforms. The scheme involved providing illicit refunds in exchange for a fee and manipulating Amazon’s support representatives to secure refunds without returning the purchased products. REKK promoted its services on various online platforms, and Amazon spent over $1.2 billion to combat fraudulent practices.
Based on the meeting notes, it is clear that Amazon’s Customer Protection and Enforcement team has taken legal action against an underground store refund scheme operated by an international fraudulent organization called REKK. This lawsuit targets 20 members of REKK as well as seven former Amazon employees who were involved in the scheme.
REKK operates as an Organized Retail Crime gang across online forums and social media, offering illicit refunds in exchange for a fee. Customers purchase items such as iPads or MacBooks, pay REKK a fee, and then provide order details to the fraudulent refund service. REKK then utilizes social engineering tactics, unauthorized access to Amazon systems, and bribing insiders to secure a refund without returning the purchased product. After a successful refund, the customers give REKK their cut.
The group has openly advertised its refund services and engaged with refund-seeking individuals on various platforms, including Telegram, Nulled, Reddit, and Discord.
Amazon has taken significant measures to combat such fraudulent activities, including spending at least $1.2 billion on employing investigators and having a workforce exceeding 15,000 individuals to combat theft, fraud, and abuse across its retail platforms.
Overall, the meeting notes highlight the comprehensive efforts made by Amazon to combat refund fraud and protect its customers and platform from such illicit activities.