December 8, 2023 at 03:40PM
Google fixed a bug causing files added to Google Drive after April-May 2023 to disappear, yet the fix isn’t working for all affected users. The issue is related to a synchronization problem with the desktop app. To recover lost files, users need to follow a specific procedure, but unfortunately, the recovery process is not working for everyone. Users are advised to contact Google Support for assistance.
From the meeting notes provided, it is clear that Google identified and fixed a bug causing customer files added to Google Drive after April-May 2023 to disappear. However, the fix is not working for all affected users. The issue was linked to a synchronization problem and was found to only affect a limited subset of users using specific versions of the desktop Drive app.
Google has provided steps for affected users to recover their lost files using the desktop app. Users are being instructed to download Drive for desktop version 85.0.13.0 or higher and follow specific steps to recover their unsynced files.
However, it has been reported that Google’s solution has not worked for all affected customers. Some users have received warnings that certain files couldn’t be recovered, and others have expressed frustration with the lack of access to human support from Google Drive.
The company is advising affected customers to submit feedback using the #DFD84 hashtag and to explore alternative methods of file recovery, such as using backups or contacting Google Support.
Based on this information, it is recommended that affected users refrain from accessing their cloud storage until a comprehensive fix is available for all affected individuals. Additionally, they are advised to open a support ticket and monitor official announcements regarding this issue.
These takeaways highlight the ongoing challenges faced by affected Google Drive users and the need for a more comprehensive solution to address the file recovery issue.