December 18, 2023 at 01:23PM
Microsoft has released a new troubleshooter tool to address an issue where the HP Smart app was automatically installing on Windows after renaming all printers to HP LaserJet M101-M106. The tool is available for download and requires admin privileges to run, aiming to restore printer information and remove the incorrect application associations.
From the meeting notes provided, the key takeaways are as follows:
– Microsoft has released a new troubleshooter tool to address the issue of the HP Smart app automatically installing on Windows after renaming all printers to HP LaserJet M101-M106.
– Customers have been reporting this issue on various online social networks and Microsoft’s community website since late November.
– The issue impacts client (Windows 10 1809 or later) and server (Windows Server 2012 or later) platforms, but not devices without access to the Microsoft Store.
– The Microsoft Printer Metadata Troubleshooter Tool is intended to help administrators and users resolve the printing issue by reviewing printer information, restoring previously downloaded model information, and removing incorrect model information and application associations related to HP LaserJet M101-M106.
– The tool also uninstalls the HP Smart application if incorrect metadata is found, no HP printers or drivers are installed, and the application was installed after November 25, 2023.
– Admin privileges are required to run the troubleshooter, and it can be downloaded from the Microsoft Download Center.
– The troubleshooter must be run from a Command Prompt window as an administrator and may require running as the Local System account for enterprise administrators to correct printers for all users and sessions on a system.
– It may take a couple of hours for icon and metadata changes to take effect after running the troubleshooter tool.
Additionally, it is mentioned that Microsoft previously resolved a similar known issue earlier this year related to automatic Wi-Fi connection setup for some printers.