December 18, 2023 at 08:45AM
Mr. Cooper has reported a data breach incident, affecting 14.7 million customers. The breach, discovered on November 1, 2023, exposed personal information, including names, addresses, phone numbers, SSNs, birth dates, and bank account numbers. The company took immediate action to mitigate the incident and is offering identity protection services to impacted customers.
Based on the meeting notes, the key takeaways are:
1. Mr. Cooper has experienced a major data breach, with 14.7 million customers impacted.
2. The breach exposed sensitive personal information, including full names, home addresses, phone numbers, Social Security Numbers (SSNs), dates of birth, and bank account numbers of the affected customers.
3. The breach has put the impacted individuals at risk of various cybercrimes such as phishing, scams, social engineering attacks, bank fraud, and identity theft.
4. The company took immediate steps to address the breach, including locking down systems, changing account passwords, and restoring its systems.
5. Mr. Cooper has notified the Office of the Maine Attorney General about the breach and subsequently informed impacted customers.
6. It has been clarified that no financial information was exposed, but the exact data that was breached is still under investigation.
7. Customers have been advised to remain vigilant against unsolicited communications and are being offered a 24-month identity protection service.
8. The company is monitoring the dark web for any further misuse of the exposed data and has not observed any evidence of such activity.
9. Currently, no specific details about the type of cyberattack have been provided, and no ransomware gangs have claimed responsibility for the attack.
These clear takeaways should provide a comprehensive understanding of the key points from the meeting notes.