January 24, 2024 at 12:40PM
The UK’s Caravan and Motorhome Club (CAMC) is facing a suspected cyberattack, leading to significant IT outages for its 1 million members. The club has alerted the Information Commissioner’s Office and is currently under investigation. Members have expressed frustration over the lack of communication and concerns about potential data compromise. The incident involves its website and mobile app and has involved external teams to resolve.
From the meeting notes, it’s clear that the UK’s Caravan and Motorhome Club (CAMC) is facing a significant IT outage possibly due to a cyberattack. This has caused digital disruption for its one million members, leading to concerns about data security and communication from CAMC.
The ICO has been alerted by CAMC, suggesting a potential data security incident, and is currently investigating. Members have reported being unable to make bookings and have expressed worry about potential data leaks. Disruptions began on January 20, initially for “maintenance,” with subsequent updates suggesting external teams are involved in resolving the issues.
While CAMC has communicated via social media that no member data was compromised, there are concerns about other data being affected. There are speculations about a ransomware attack, but CAMC has not clarified the nature of the problem. There’s also criticism of CAMC’s communication strategy, with members feeling left in the dark.
Freestyle Interactive, the agency responsible for the CAMC’s website redesign, has also faced criticism for its role in the digital infrastructure issues.
CAMC’s website is still inaccessible, and phone systems faced brief outages. Subsidiaries of CAMC indicated that the outage is limited to CAMC only, as bookings are still being taken elsewhere.
Overall, there are clear concerns about the impact on members, potential data compromise, and the quality of communication from CAMC. The ongoing investigation and the involvement of external teams and agencies further complicate the situation.