January 29, 2024 at 01:25PM
Microsoft is investigating a connection issue affecting Outlook.com accounts in various email clients, including Outlook 2013, 2016, and Microsoft 365, as well as Thunderbird and mobile apps. Users reported sign-in problems and repeated password prompts. The Outlook Team is working on a fix, and affected customers are advised to use Outlook.com on the web.
It seems that Microsoft is currently investigating an issue that is preventing Outlook and other email clients from connecting when using an Outlook.com account. This issue has affected various users using different versions of Outlook, Thunderbird, and mobile email apps. Affected users are experiencing sign-in problems and pop-up messages prompting them to enter their password, despite entering the correct credentials.
The Outlook Team is actively working on fixing this issue, and affected customers are advised to use Outlook.com on the web until the problem is resolved. Additionally, Microsoft has recently addressed other issues related to Outlook.com, such as client crashes when sending emails and configuration issues causing errors and disrupted services.
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