February 1, 2024 at 02:55PM
Microsoft addressed a known issue causing connection failures for desktop and mobile email clients with Outlook.com accounts. They released service changes on January 31, 2024, addressing the authentication problem. Users experiencing sign-in problems reported issues on Microsoft’s community platforms. Additionally, Microsoft has resolved other past issues with Outlook.com, including client crashes and search errors.
Key takeaways from the meeting notes:
1. Microsoft has fixed a known issue causing connection problems for Outlook.com accounts on desktop and mobile email clients.
2. A fix has been implemented on January 31, 2024, addressing the authentication prompts and connection issues.
3. Users of Outlook 2013, Outlook 2016, and Outlook for Microsoft 365 experiencing authentication prompts are advised to enable two-step verification and create an app password to resolve the issue.
4. Impacted users have been reporting issues connecting with Outlook 2013, Outlook 2016, Outlook for Microsoft 365, Thunderbird, and mobile email apps when using POP, IMAP, and Exchange connections.
5. Fixes for other Outlook issues, such as the crashing of Outlook Desktop clients and 401 exception errors for Outlook.com users, have also been addressed in recent months.
6. In June, multiple Microsoft services, including Outlook.com, OneDrive, and the Azure Portal, were disrupted by DDoS attacks claimed by a threat actor known as Anonymous Sudan.