February 16, 2024 at 04:49PM
Wyze Labs is addressing a service outage and connectivity issues due to an AWS problem. Wyze is working to resolve device connection and login difficulties in collaboration with AWS. However, they have also noted a potential security issue and temporarily disabled the “Events” tab in the app. Customers are advised to reboot impacted devices.
After reviewing the meeting notes, the main takeaways are:
1. Wyze Labs is currently dealing with a security issue and a service outage which has caused connectivity issues for customers since this morning.
2. The company has attributed the camera and login issues to an AWS connectivity problem, and they are working with AWS to resolve the issue.
3. The company is actively monitoring device connection recovery and advising customers experiencing issues to reboot or power-cycle their devices.
4. The “Events” tab in the Wyze app has been temporarily disabled while the company investigates a possible security issue, possibly related to some customers reporting seeing other users’ video feeds.
5. Wyze’s CMO and cofounder, Dave Crosby, has acknowledged the outage and stated that they are working to restore full functionality to all cameras. He also promised to share the results of their investigation.
6. Some customers have reported viewing other users’ video feeds under the Events tab and have been advised to turn off their cameras until the issues are resolved.
7. A spokesperson for Wyze Labs was not immediately available for comment when contacted by BleepingComputer.
These key points capture the current situation at Wyze Labs and the actions being taken to address the security and service outage issues.