February 22, 2024 at 12:45PM
Tens of thousands of U.S. customers from Verizon, T-Mobile, and AT&T are experiencing a nationwide outage, impacting both outgoing and incoming calls, including to 911 services. Data loss and service interruptions were reported across various states, prompting companies to advise the use of WiFi calling. The cause of the outages is still unclear.
Based on the meeting notes, it is clear that there is a widespread outage affecting wireless services for tens of thousands of customers in multiple states, including AT&T subscribers in various parts of the country. Both outgoing and incoming calls, including to the 911 emergency service, have been impacted. AT&T customers have reported service disruptions in states such as North Carolina, Louisiana, Texas, and Florida. Additionally, data loss and traffic disruptions have been reported in cities like Dallas, Chicago, and Los Angeles.
Other cellular carriers, including Verizon and T-Mobile, have also experienced issues, with customers reporting difficulties in calling or texting users on different networks.
AT&T and Verizon representatives have acknowledged the issues and are working on restoring service. AT&T has encouraged the use of Wi-Fi calling until the service is restored, while Verizon has confirmed that its network is working normally but some customers experienced issues when calling or texting customers served by other carriers.
T-Mobile, however, has stated that its network is not affected by an outage or other issues and suggested that challenges reported on Downdetector were related to customers attempting to connect to users on other networks.
The specific cause of the outages is still unclear, and further information from the mobile carriers is pending. This remains a developing situation, and more updates are expected.
Overall, the key takeaways from the meeting notes are the widespread impact of the wireless service outage on customers, efforts by mobile carriers to resolve the issue, and the ongoing investigation into the cause of the outages.