Pharmacy Delays Across US Blamed on Nation-State Hackers

Pharmacy Delays Across US Blamed on Nation-State Hackers

February 22, 2024 at 06:54PM

Change Healthcare, a part of UnitedHealth Group, suffered a cyberattack from a suspected nation-state actor, causing widespread delays for US prescription refills. This incident affects patient care and poses potential data exposure risks. The healthcare sector, heavily reliant on third-party providers, needs to bolster its cybersecurity defenses to mitigate future threats.

From the meeting notes, it is clear that Change Healthcare, a technology services provider for pharmacies, experienced a significant cyberattack from a suspected nation-state threat actor. This cyber incident has caused widespread delays in prescription refills for patients across the US. The outage, initiated on Feb. 20, is expected to endure until Friday, Feb. 23. Change Healthcare, a part of Optum Solutions, a segment of the healthcare conglomerate UnitedHealth Group, has reported that the cyber incident is limited to Change Healthcare and has not spread to other UnitedHealth entities.

United HealthCare has filed an 8-K disclosure reporting the cyber incident at Change Healthcare, stating that a suspected nation-state actor breached its systems. The breach has resulted in delays at pharmacies nationwide, prompting some to request customers to wait an extra day for prescription refills, if possible. Additionally, it is mentioned that patient data might have been exposed as a result of the cyberattack.

The healthcare sector’s vulnerability to cyberattacks and breaches is highlighted, particularly due to its reliance on third-party data management processors like Change Healthcare. The recent acquisition of Change Healthcare by UnitedHealth Group potentially made its systems a target for threat actors. Moreover, the period during and following mergers and acquisitions can be a prime window for attacks by advanced threat actors.

The meeting notes also stress the importance of proactive measures to enhance the overall cybersecurity posture of the healthcare industry. It’s emphasized that healthcare providers should react effectively to threats and work proactively to fortify their systems against future attacks.

In summary, the meeting notes cover the significant cyberattack on Change Healthcare, its impact on prescription refills and patient data, and the vulnerabilities of the healthcare sector to cyber threats, as well as the importance of proactive cybersecurity measures.

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