March 20, 2024 at 11:34AM
UK bakery chain Greggs faced a point of sale system outage, resulting in store closures and payment issues for customers. With 2,300 branches, 21,500 employees, and an annual revenue of over $2.3 billion, the technical issue affected operations. While mostly taken lightly on social media, the company confirmed working to resolve the matter promptly.
Key takeaways from the meeting notes:
1. Greggs, a popular UK bakery chain, experienced a point of sale (POS) system outage that led to the closure of some of its stores.
2. Customers reported on social media that they couldn’t pay with cards at Greggs tills and found closed shops.
3. The outage was confirmed by a Greggs spokesperson to be due to an IT issue with their payment systems, and efforts were underway to resolve it.
4. Some affected bakeries posted notices about the IT issues and apologized for the inconvenience.
5. There was no communication about the outage on the company’s official social media channels or website.
6. The issues were later resolved, and Greggs informed the BBC that all shops were operating as normal.
7. This outage occurred following similar incidents at McDonald’s, Tesco, and Sainsbury.
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