March 21, 2024 at 07:46AM
Leicester City Council is dealing with a suspected ransomware attack, referred to as a “cyber incident.” Key details have not been confirmed, causing frustration among experts and residents. Recovery efforts are ongoing, with some services restored but extended delays. The council urges residents to use its website and contact only in emergencies.
The meeting notes highlight the ongoing battle of Leicester City Council against a suspected ransomware attack. Despite referring to the incident as a “cyber incident,” the council has not confirmed whether data has been compromised or if ransomware is involved, even though experts believe it to be the case. The UK’s National Cyber Security Centre has been informed but hasn’t responded to requests for comment.
A criminal investigation into the incident is ongoing, preventing the council from disclosing key details.
The council reports that a majority of staff are back on the network, with recovery efforts prioritizing housing, adult and children’s social care, and revenues and benefits. While libraries, community centers, and waste services are operational, access to public computers, Wi-Fi, and printing is down. The council will inform affected individuals of a new date for direct debit collection and assures that standing orders are unaffected.
Emergency telephone lines are available for critical services, and the council’s website is deemed safe to use. Residents are urged to only contact the council in emergencies and have been assured of the ongoing efforts to resolve outstanding issues.
Although important services are recovering, Leicester City Council acknowledges the frustration among residents and apologizes for the disruption, expressing gratitude for their patience and understanding.