May 16, 2024 at 01:31PM
Microsoft has provided a temporary fix for a known issue preventing Microsoft 365 customers from replying to encrypted emails using the Outlook Desktop client. The issue affects customers on Current Channel Version 2402 and higher. A workaround suggests using new Outlook or Outlook Web Access temporarily. Additionally, reverting to the last working build is an option.
Based on the meeting notes, the key takeaways are as follows:
– A temporary fix has been provided by Microsoft for a known issue affecting Microsoft 365 customers’ ability to reply to encrypted emails using the Outlook Desktop client.
– The issue specifically impacts Microsoft 365 customers on Current Channel Version 2402 (Build 17328.20142) and higher, released on February 28, who need to respond to encrypted emails using Office 365 Message Encryption (OMEv2), now known as Microsoft Purview Message Encryption.
– Affected customers will receive error messages stating, “Microsoft Outlook was not able to create a message with restricted permission” when trying to reply to messages using Microsoft encryption.
– Official workarounds include using the new Outlook or Outlook Web Access (OWA) to reply to encrypted emails and reverting to the last working build in the Outlook Desktop app using specific Command Prompt commands.
– Microsoft has recently addressed various other known issues related to Outlook, including security alerts triggered by ICS calendar files and synchronization/connection problems for Outlook desktop and mobile clients.
If you need further assistance in summarizing or analyzing these meeting notes, feel free to let me know!