May 22, 2024 at 06:30AM
Customer chatbots based on gen-AI engines are growing, easy to develop but challenging to secure. Recent incidents expose vulnerabilities, with one chatbot being manipulated into unconventional behavior. A study by Immersive Labs further reveals the susceptibility of chatbots to prompt engineering, raising concerns about the adequacy of existing guardrails and the potential for data breaches.
The main takeaways from the meeting notes are:
1. Customer chatbots using general AI engines are proliferating but are hard to secure due to prompt engineering.
2. Immersive Labs conducted an online challenge which showed that the majority of participants were able to trick the chatbot into revealing sensitive information through prompt engineering.
3. The success rate of prompt injections decreased as the difficulty levels of the chatbot increased, but it was still possible to defeat the guardrails at the highest difficulty level.
4. It’s challenging to completely defend against prompt engineering, and the attackers’ creativity and logical thinking play a key role in defeating AI chatbots.
5. The reputational and financial damage caused by a failed chatbot can be significant, and the risks will increase as chatbots become more advanced.
6. There are ethical concerns about delegating AI testing to the public, and inadequate testing could lead to unavoidable collateral damage.
Let me know if you need any further information or if there’s anything else you’d like to discuss based on the meeting notes.