June 3, 2024 at 11:39AM
Verizon Android users are experiencing blurry images in text messages, suspected to be linked to recent software updates. The issue affects multiple Android devices and persists across different messaging apps, with no official response or resolution from Verizon. Various potential solutions have been suggested, but the problem remains unresolved. BleepingComputer is seeking comments from Verizon, Apple, and Google.
Based on the meeting notes, the key takeaways are:
– Verizon customers using Android phones are experiencing issues with receiving blurry images through text messages on various services and apps, with no response from Verizon regarding the cause of the problem.
– The problem with blurry photos on Verizon began in February 2024, and reports escalated in May following a recent software update from their vendors.
– The issue may be related to an update in Verizon’s MMS system, possibly involving multimedia compression changes, causing problems for Android users receiving multiple images in a single message and for animated GIFs.
– This issue seems to impact various Android devices, including models from Samsung Galaxies, OnePlus, and Apple iPhones, regardless of the sender’s device.
– Possible solutions suggested include keeping all apps and software up to date, clearing the cache and data for messaging apps, using apps that bypass Verizon’s network, and enabling Rich Communication Services (RCS) in messaging apps where possible. However, it appears that these solutions may not completely resolve the issue, and the problem may be more related to a Verizon network issue.
– Verizon has yet to officially acknowledge the problem, and it’s recommended to report and escalate the issue to the telco’s support department to drive a quicker resolution.
These takeaways provide a clear understanding of the issue surrounding blurry images for Android users on Verizon’s network and offer potential solutions while emphasizing the need to escalate the problem to Verizon’s support department for resolution.