City of Cleveland shuts down IT systems after cyberattack

City of Cleveland shuts down IT systems after cyberattack

June 11, 2024 at 12:58PM

Cleveland, Ohio faces a cyberattack, prompting closure of citizen services; investigation ongoing. No access to taxpayer or custom information confirmed. Essential services remain unaffected, and residents are urged to call 311 for updates. The attack’s nature remains unclear, with local authorities withholding details to avoid compromising the investigation.

Based on the meeting notes, here are the key takeaways:

1. The City of Cleveland, Ohio, is currently dealing with a cyberattack that has forced it to take citizen-facing services offline, including public offices and facilities at Erieview and City Hall.
2. Cleveland, with a metropolitan area population of over 2 million people, is a vital hub for healthcare, manufacturing, finance, logistics, education, and technology and is the most significant economic center in Ohio.
3. The incident was first disclosed yesterday, and the disruption has led to essential operations for public services due to the cyber incident.
4. Third-party experts are currently conducting an investigation, and the City Hall and Erieview will remain closed for a second day.
5. Taxpayer information held by the CAA and custom information held by public utility services was not accessed by the hackers.
6. Essential services such as emergency services, works, utilities, healthcare, and airport travel have not been impacted by the cyber incident.
7. The City’s authorities have promised to provide updates as soon as the ongoing investigation produces results, and citizens are advised to call 311 for more information.
8. At the time of writing, no ransomware groups have claimed responsibility for the attack, and it is unclear what exactly has happened.
9. Mayor Justin Bibb referred to the incident as a breach, while the City’s IT commissioner, Kim Roy Wilson, stated that abnormal activity in the City’s IT environment was detected.
10. The commissioner emphasized the importance of withholding details at this point to avoid hampering the ongoing investigation, and citizens needing critical documents or services from impacted departments are urged to be patient.

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