June 20, 2024 at 04:55PM
CDK Global, the software supplier for thousands of US car dealerships, suffered a cyber incident, leading to system shutdowns on June 19 and again subsequently. The company, currently assessing the issue with third-party experts, has not disclosed a resolution timeframe. There are speculations about ransomware involvement but CDK has not responded to specific questions. The impact is causing disruption and inconvenience to dealerships.
It appears that CDK Global, the software provider for 15,000 car dealerships in the US, is facing a serious “cyber incident” leading to multiple system shutdowns. After initially bringing the systems back online following the first shutdown on June 19, the company has had to shut down its core systems again due to an additional cyber incident. CDK Global has stated that they are consulting with external third-party experts to assess the impact and are unsure of when the systems will be back online. There’s also speculation that this could be a ransomware attack, although CDK Global has not responded to specific questions about ransomware.
Due to CDK Global being taken private in 2022, they might not be obligated to disclose all the details publicly. It’s mentioned that we may have to wait for filings with state attorneys general for further details. In the meantime, the situation is affecting dealership workers, with some being forced to attend work in case the systems come back online, while others are finding alternative ways to continue operations, such as using pen-and-paper methods.
It seems that some dealerships are preparing for the systems to be down for an extended period, possibly throughout the weekend. These developments are disruptive to the operations of the car dealerships dependent on CDK Global’s systems.