July 2, 2024 at 01:51PM
Patelco Credit Union, with assets exceeding $9 billion and serving over 400,000 members, disclosed a ransomware attack, resulting in the shutdown of customer-facing banking systems. Services impacted include online banking, transactions, and call center support. Recovery efforts are ongoing, with no definitive timeline provided. Clients are urged to stay vigilant amidst the potential data theft and exercise caution with unsolicited communications.
From the meeting notes, the key takeaways are as follows:
– Patelco Credit Union experienced a ransomware attack on June 29, 2024, which led to the proactive shutdown of several customer-facing banking systems to contain and remediate the incident’s impact.
– Services impacted by the attack include online banking, mobile app, call center services, and various electronic transactions. Debit and credit card transactions are operational but in a limited capacity. Members can still perform cash withdrawals from ATMs.
– Patelco has engaged with third-party cybersecurity experts to investigate the incident and accelerate the recovery. No date for the return to normal operations has been provided.
– The company anticipates delays in customer service and urges members to be patient as its teams work round the clock to restore operations.
– As of now, no ransomware groups have claimed responsibility for the attack, and the perpetrators remain unknown.
– There is potential for customer data exposure due to the nature of ransomware attacks, but Patelco has not commented on this possibility yet. Clients are advised to maintain vigilance against unsolicited communications and closely monitor account activity as a precaution.