Microsoft forgets about SwiftKey’s support site

Microsoft forgets about SwiftKey's support site

July 8, 2024 at 10:18AM

A recently expired Microsoft certificate has resulted in an alarming error for SwiftKey users seeking support. The predictive keyboard, acquired by Microsoft in 2016, suffered from an expired TLS certificate for its support site, raising concerns about the company’s attention to maintaining services. Despite ongoing improvements, SwiftKey’s support site oversight has left users frustrated.

It seems from the meeting notes that there has been an issue with the TLS certificate for support.swiftkey.com, which has expired as of June 10. This has resulted in an alarming certificate error for SwiftKey users seeking support. The expiration of the TLS certificate has led to users encountering browser warnings when attempting to access the support page.

Microsoft, which acquired SwiftKey in 2016, has also faced criticism for the lack of attention to the TLS certificate expiration, especially given the recent woes with Microsoft 365. The meeting notes also mention that despite some improvements and rebranding, the attention to certificate expiration seems to have been overlooked.

The relevant actions following these meeting notes could include communicating with Microsoft to understand the situation and potential plans for addressing the TLS certificate expiration for support.swiftkey.com. Additionally, steps can be taken to ensure that there is improved vigilance and attention to such critical details in the future. This may also involve updating the support site’s certificate to ensure smooth and secure access for users seeking support for SwiftKey.

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