July 20, 2024 at 09:54AM
Cybersecurity firm CrowdStrike issued additional technical information and remediation guidance in response to a faulty update that caused global IT outages. A logic error triggered critical system failures on Windows systems but did not affect Mac and Linux. CrowdStrike provided workaround steps and a Dashboard feature to assist affected organizations. CEO George Kurtz advised remaining vigilant against potential exploitation.
Based on the meeting notes, CrowdStrike provided technical information and remediation guidance to address the faulty software update that caused widespread IT outages on Friday. A routine sensor configuration update on Windows systems triggered a logic error, resulting in critical computer systems worldwide experiencing blue screens.
For remediation, CrowdStrike recommended reverting to the “good” version of the channel file “C-00000291*.sys” with a timestamp of 0527 UTC or later. They also offered workaround steps for companies still facing issues and created a Dashboard to display impacted channels and sensors.
CrowdStrike reassured that Mac and Linux systems were not impacted, and their Falcon platform systems remained unaffected. Customers with the Falcon sensor installed were not impacted, and the Falcon Complete and OverWatch services operated normally.
In response to potential exploitation by adversaries, CrowdStrike’s CEO encouraged vigilance and directed engagement with official CrowdStrike representatives for the latest updates through the company’s blog and technical support.
Furthermore, the incident has garnered significant media attention, with some describing it as one of the worst cyber failures in history. Additional news coverage can be found on SecurityWeek and other platforms.