Administrators have update lessons to learn from the CrowdStrike outage

Administrators have update lessons to learn from the CrowdStrike outage

July 23, 2024 at 01:39PM

The CrowdStrike chaos highlighted the importance of understanding delayed updates in the anti-malware world. Many administrators assumed faulty updates would be fixed before affecting their systems. However, the N-2 policy only applied to part of the system, causing widespread Blue Screen of Death issues. The incident underscores the need for clear update policies and communication.

It appears that the recent chaos caused by the CrowdStrike update highlights the importance of understanding the implications of delayed updates in the anti-malware world. The issue stemmed from administrators’ assumptions that the faulty update would have been resolved before causing trouble. Many users were following the N-2 or N-1 release policy, only to find that it applied to agent updates and not signature files, leading to widespread issues.

The incident has raised concerns about the need to differentiate update cadence for software and signature files, as well as the challenges of balancing the desire for up-to-date protection with the risk of potential issues like the Blue Screen of Death wave.

While the concept of staging updates through deployment rings is a common practice, it is apparent that it may not fully mitigate risks when there are separate channels for signature updates.

The situation has prompted industry experts, including Sharon Martin and Jamil Ahmed, to emphasize the importance of careful planning for disaster and staging updates, as well as the critical need to balance the desire for the latest threat definitions with potential risks.

Overall, it seems that the CrowdStrike chaos has underscored the complexity of managing updates in the anti-malware world and the necessity for a nuanced approach to balancing security and stability.

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