August 2, 2024 at 03:17PM
Twilio has discontinued its Authy Desktop application for Linux, Windows, and macOS, prompting users to switch to the mobile version. Some users are experiencing synchronization issues with tokens when switching to the mobile app. Twilio has not provided a comment on this issue.
Key takeaways from the meeting notes:
1. Twilio’s Authy Desktop application for Linux, Windows, and macOS has been officially shut down, resulting in users being logged out of the application.
2. Despite announcing the end of life (EOL) for the desktop app in March, it continued to work past the EOL date.
3. Twilio suggests that users transition to the mobile version of the app, as it provides similar or better features for securely storing authenticator account tokens and is fully supported and regularly updated.
4. Some users have reported issues with the mobile version, experiencing problems with token synchronization and missing data. It is uncertain whether this is due to a lack of enabling the backup feature or if the mobile app is facing technical challenges.
5. Twilio has not responded to queries regarding the reported user issues with the mobile app.
These takeaways highlight the shut down of the Authy Desktop app, the recommendation to switch to the mobile version, and the reported synchronization issues experienced by some users.