August 6, 2024 at 11:11PM
Microsoft denied Delta Air Lines’ accusations of responsibility for outages caused by CrowdStrike’s software, insulting Delta’s IT infrastructure. Delta threatened to sue Microsoft and CrowdStrike over the incident, claiming $500 million in losses. Microsoft’s legal representative said they offered daily help, which Delta ignored, and suggested that Delta has not modernized its IT infrastructure. Delta denied the claims.
From the meeting notes, it seems that Microsoft has responded to Delta Air Lines’ accusations by denying and insulting the state of the carrier’s IT infrastructure. They have asserted that the offers to help Delta were ignored and have raised questions about Delta’s IT modernization compared to its competitors. In response, Delta did not dispute Microsoft’s claim that they offered help but pushed back on the claim that its IT is shoddy, citing significant investments in IT capital expenditures and operating costs since 2016. It seems that both Microsoft and Delta are engaged in a dispute over the handling of the July 19 incident, with each side presenting their version of the events and IT capabilities.