August 8, 2024 at 06:38PM
Delta accuses CrowdStrike of attempting to shift the blame for an IT meltdown caused by faulty software, impacting over 8 million computers. Delta’s attorney states the IT fiasco cost the airline over $500 million and suggests a lawsuit is likely. CrowdStrike’s response and support offer were deemed untimely and inadequate by Delta.
The meeting notes detail a contentious situation between Delta and CrowdStrike following a faulty software update that disrupted millions of Windows machines, including 37,000 of Delta’s computers, leading to significant travel disruptions and financial losses. Delta has accused CrowdStrike of attempting to shift blame and has threatened legal action against both CrowdStrike and Microsoft. The airline claims that CrowdStrike’s response to the IT meltdown was inadequate and untimely, and it disputes CrowdStrike’s attempt to shift responsibility for the fallout onto Delta’s IT decisions. Delta demands that CrowdStrike take responsibility and provide transparency about the incident. CrowdStrike has declined to comment, and the situation may escalate to litigation.