August 12, 2024 at 01:02PM
Microsoft has shared a temporary fix for a known issue preventing Microsoft 365 customers from signing in or adding Gmail accounts using classic Outlook. Users may encounter errors when attempting to synchronize or add Gmail accounts and are advised to try signing in using a different browser. Google has removed the option to toggle IMAP, necessitating a fix from Microsoft.
Based on the meeting notes, here are the key takeaways:
1. There is a temporary fix from Microsoft for a known issue preventing Microsoft 365 customers from signing in or adding Gmail accounts using classic Outlook.
2. Users may encounter errors when attempting to synchronize Gmail accounts with their Outlook profile or when adding a new Gmail account. These errors include “This browser or app may not be secure” and “We weren’t able to set up your Google account with IMAP.”
3. The issue may occur if IMAP is not enabled for the Gmail account. It was noted that Google is in the process of removing the control for enabling IMAP.
4. Microsoft has already made available a fix that changes the sign-in procedure to open another browser window, which is rolling out to Office Insiders in Current Channel Preview and Office Insider.
5. Impacted customers are advised to switch to Office Insider to get the fix in advance, using specific registry entries and executing a registry key.
6. In April, Microsoft warned customers about Gmail blocking and marking some Outlook.com emails as spam, impacting users with Outlook.com country domains.
7. Google has implemented stricter spam thresholds for bulk senders, and it has been blocking emails sent by bulk senders who don’t follow these guidelines since April.
These takeaways provide a clear summary of the main points discussed in the meeting notes.