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August 15, 2024 at 09:59AM
Microsoft has shared a temporary fix for a known issue causing crashes in Microsoft 365 apps like Outlook, Word, and OneNote after updating to Version 2407 Build 17830.20138 or higher. Affected users can confirm the issue through Event Viewer and are advised to perform an online repair or reinstall language packs. Microsoft is working on a permanent solution.
Based on the meeting notes, Microsoft has identified a known issue that causes Microsoft 365 apps like Outlook, Word, and OneNote to unexpectedly crash while typing or spell-checking. This issue affects users of various Microsoft 365 applications after updating to Version 2407 Build 17830.20138 or higher.
Microsoft has shared a temporary fix for this issue, which involves confirming the problem by looking at the Windows Event Viewer Application Log for Event 1000 or Event 1001 with 0xc0000005 exception codes. The company has attributed the crash issue to a version difference between Office and the language packs installed on impacted systems.
Affected customers have been provided with a temporary workaround, which involves an online repair of the Office application. If the issue persists, uninstalling and reinstalling the problematic language pack is recommended.
In addition to this issue, Microsoft has also shared a workaround for a separate known issue that blocks Microsoft 365 customers from signing in or adding Gmail accounts in classic Outlook.
This information provides a clear summary of the issues discussed in the meeting notes.