September 24, 2024 at 09:00AM
Kaspersky has started withdrawing its offerings in the U.S., transitioning users to UltraAV before its formal exit at the end of September. While the company ensured a seamless transition to maintain protection, some users reported unexpected automatic deletion of Kaspersky’s software. UltraAV claimed to have communicated the transition process to users in advance.
Key takeaways from the meeting notes:
1. Kaspersky antivirus is formally withdrawing its offerings in the U.S., and existing users are being migrated to UltraAV by September 19, 2024, ahead of Kaspersky’s formal exit at the end of the month.
2. The software transition aims to ensure no gap in protection for users and is intended to maintain security and privacy standards after the switch.
3. Some users have reported that Kaspersky’s software was automatically deleted and replaced by UltraAV without prior notice, causing confusion and concern.
4. UltraAV claims that all Kaspersky U.S. users with a valid email address associated with their accounts received email communication detailing the transition process, but this allegedly failed to explicitly state that the software switch on user systems would be automatic.
5. UltraAV is a U.S. company and part of Pango Group, offering various VPN apps and boasting over 25 million active users across its brands.
It’s clear that there have been challenges in effectively communicating the transition from Kaspersky to UltraAV to all users, as some experienced the change without prior notice or clear communication. This is important to address to ensure a smooth and transparent transition process for all affected users.