September 27, 2024 at 06:21AM
Kaspersky’s US users are dissatisfied with the forced switch to UltraAV, following an agreement with Pango Group. Some users were unaware of the transition, leading to complaints about communication and lack of consent. Kaspersky and Pango assert that notifications were provided, and users can cancel subscriptions. The transition is expected to be completed by September 29. Users have reported issues with uninstalling UltraAV and have expressed concerns about Pango Group and UltraAV’s unfamiliarity.
From the meeting notes, it is clear that Windows users in the US are expressing discontent with the forced switch from Kaspersky’s security products to UltraAV. This transition was a result of an agreement between Kaspersky and Pango Group following a ban and sanctions.
Users have complained about a lack of communication regarding the transition, stating that they woke up to Kaspersky’s antivirus being deleted and UltraAV running instead without prior knowledge. Both Kaspersky and Pango Group claim to have communicated with users through email notifications, in-app notifications, and on their respective websites.
However, users continue to express dissatisfaction, stating that the companies were not straightforward regarding the automatic switch to UltraAV. The transition was made without user consent, and they did not have the option to stop the migration process once it started.
Kaspersky attributed the forced switch to regulation compliance, while Pango Group emphasized the importance of ensuring a seamless and frictionless experience for users. The transition is expected to be completed by September 29, as Kaspersky will no longer be allowed to sell or update its products in the US starting the next day.
Disgruntled users reported issues with uninstalling UltraAV, claiming it acted unexpectedly and caused crashes. Pango Group acknowledged these issues and stated that they are addressing them through customer support and releasing software patches as appropriate.
Many users also expressed concerns about their lack of knowledge regarding Pango Group and UltraAV. Pango Group addressed this directly on Reddit, emphasizing the maturity of UltraAV as a product and its comparable protection to Kaspersky’s antivirus.
Overall, the meeting notes demonstrate ongoing dissatisfaction and concerns among users about the transition from Kaspersky to UltraAV, particularly related to communication, user consent, and technical issues with UltraAV.