October 7, 2024 at 04:18PM
Microsoft has warned users about a known issue in Word for Microsoft 365 (version 2409, build 18025.20104) that could lead to the deletion of saved documents. This occurs when users close Word after editing and being prompted to save. The issue affects files with “#” symbol or capitalized file extensions. Microsoft is investigating and offering temporary workarounds.
Based on the meeting notes, the key takeaways are:
1. Microsoft has warned users about a known issue in Word for Microsoft 365 version 2409, build 18025.20104 that may cause documents to be deleted instead of saving them.
2. The bug impacts users when they close Word after editing and are prompted to save, resulting in file disappearance.
3. The known issue causes locally saved files to be deleted if filenames include the symbol # or have a capitalized file extension like .DOCX or .RTF.
4. Microsoft’s Word team is investigating the issue, and affected users are advised to check the recycle bin for recoverable files and manually save documents before closing Word. They can also enable a specific setting and apply a temporary fix involving reverting to the previous version.
5. In addition to the Word issue, last month Microsoft fixed a known issue that affected Microsoft 365 apps like Outlook, Word, Excel, and OneNote, causing them to crash while typing or spell-checking a text.
6. In August, Microsoft also shared temporary workarounds for known issues triggering Gmail sign-in issues for classic Outlook users and causing Outlook to crash after opening.
These takeaways provide a clear and comprehensive overview of the main points discussed in the meeting notes.