October 21, 2024 at 12:48PM
Microsoft warns that ASUS X415KA and X515KA laptops may encounter blue screen of death (BSOD) issues when upgrading to Windows 11 version 24H2. Users are advised not to attempt manual updates until a solution is found, as the previous version has reached end of servicing.
### Meeting Takeaways:
1. **Issue Acknowledgment**: Microsoft has reported potential Windows crashing (blue screen of death – BSOD) for certain ASUS laptop models (X415KA and X515KA) during the upgrade to Windows 11 version 24H2.
2. **Collaboration for Resolution**: Microsoft is working with ASUS to resolve the upgrade issues and will prevent affected devices from receiving update prompts until a solution is found.
3. **User Advisory**: Users of the impacted ASUS models are advised not to manually attempt the update to version 24H2 via the Windows 11 Installation Assistant or media creation tools.
4. **Error Encounter**: Upon attempting the update, affected ASUS devices may display a blue screen error and fail to complete the installation.
5. **Previous Related Issues**: This problem follows another recent incident where Windows 11 24H2 updates were blocked for certain Intel PCs due to BSOD problems linked to sound drivers. A workaround involved updating the driver, but no such workaround is currently available for the ASUS models.
6. **Impact of Version Updates**: With version 22H2 Home and Pro reaching the end of servicing, users are increasingly motivated to upgrade to the latest supported version, which has been rolled out recently.
7. **Other Reported Issues**: Users have reported additional problems related to the Windows 11 24H2 update, including:
– Gaming performance issues (partially resolved)
– App responsiveness issues when using the camera (unresolved)
– Disk Cleanup misreporting available space (unresolved)
### Action Items:
– Monitor for updates from Microsoft regarding the resolution of the issue for ASUS X415KA and X515KA models.
– Communicate the update recommendations to affected users and ensure they refrain from manual updates.
– Stay informed about further developments on additional issues reported post-upgrade to version 24H2.