November 22, 2024 at 03:55PM
QNAP has withdrawn a problematic firmware update (QTS 5.2.2.2950) following user complaints of connectivity issues and device lockouts. Customers reported errors preventing access to their NAS features. QNAP recommends downgrading to the previous version (5.2.1.2930) to resolve these issues but has not issued a formal statement.
### Meeting Takeaways
1. **Firmware Update Issues:**
– QNAP has retracted the QTS 5.2.2.2950 firmware due to reports of connectivity issues and user lockouts.
– The update was intended to address security vulnerabilities and other known problems for various NAS models.
2. **Reported Problems:**
– Users experience errors such as “Your login credentials are incorrect” and “Detected unauthorized changes when starting up the system.”
– Applications like Malware Remover, File Station, and Resource Monitor are non-functional due to missing Python2.
3. **Customer Feedback:**
– Multiple customers reported being unable to connect to their devices through local networks or myQNAPcloud, requiring them to revert to prior firmware versions to regain functionality.
– Specific issues noted include broken SMB shared drives and persistent login page access problems.
4. **Company Response:**
– QNAP has not issued a formal statement on the situation but has communicated with some affected users.
– The company has removed the problematic update from the download page for impacted NAS models.
5. **Recommended Solution:**
– QNAP advises customers to downgrade to firmware version QTS 5.2.1.2930 to restore connectivity and app functionality.
– Support indicates that the downgrade should be performed using Qfinder Pro.
6. **Ongoing Communication:**
– QNAP has not responded to numerous inquiries from reporters, leaving some aspects unaddressed.
This summary outlines the critical issues surrounding the recent firmware update, user experiences, and the recommended actions from QNAP.