December 9, 2024 at 01:39PM
Microsoft has blocked the Windows 11 24H2 update on devices with outdated Google Workspace Sync due to Outlook launch issues. Users must update to version 4.3.68.0 to resolve the problem. If issues persist after the update, they should contact Google Workspace Support. Other safeguard holds exist for various incompatible applications and devices.
### Meeting Takeaways
1. **Windows 11 24H2 Update Block**:
– Microsoft is blocking the Windows 11 24H2 update for systems with outdated Google Workspace Sync installations due to Outlook launch issues.
2. **Google Workspace Sync for Outlook**:
– GWSMO allows users to manage Google Workspace emails, calendar, contacts, notes, and tasks in Outlook.
3. **Error Messages**:
– Affected users may encounter errors such as:
– “Cannot Start Microsoft Outlook.”
– “Cannot Open the Outlook Window.”
– “MAPI was unable to load the information service.”
4. **Upgrade and Compatibility**:
– Updating GWSMO to the latest version (4.3.68.0) resolves launch issues; however, users cannot uninstall or reinstall after upgrading to Windows 11 24H2.
5. **Compatibility Hold**:
– Microsoft has implemented a compatibility hold (safeguard ID 54318776) on devices using GWSMO to prevent further issues.
6. **Required Actions for Affected Users**:
– Users must install the latest version of GWSMO before attempting to upgrade to Windows 11 24H2.
– If the safeguard hold persists 48 hours post-update, users should contact Google Workspace Support.
7. **Advice Against Manual Updates**:
– Users should not manually update affected devices using the Windows 11 Installation Assistant or Media Creation Tool until the issue is resolved.
8. **Other Safeguard Holds**:
– Microsoft has also blocked Windows 24H2 upgrades on devices with:
– Incompatible Intel Smart Sound Technology drivers (causing BSOD).
– Certain Ubisoft games (leading to crashes and freezes).
– USB scanners using the eSCL protocol.
– Specific ASUS devices (X415KA and X515KA).
– Various software applications (e.g., certain wallpaper customization apps, Safe Exam Browser, applications using Easy Anti-Cheat).
The discussion highlighted ongoing issues and the importance of staying updated with software compatibility for seamless upgrades.