British Library’s candid ransomware comms driven by ’emotional intelligence’
May 20, 2024 at 05:45AM The British Library CEO Roly Keating emphasized the importance of emotional intelligence in managing the response to a ransomware attack. The organization prioritized frequent and empathetic communication as it navigated the recovery process, including openly sharing a detailed analysis of the incident. Cross-sector collaboration was also crucial to the library’s … Read more